Shipping policy
We make sure to take the utmost care when packing your order. Every order is immaculately packed by Devan herself, ensuring that your order arrives in a safe and timely manner.
DOMESTIC SHIPPING
We offer free standard shipping on domestic orders of $200 and over within the 48 contiguous United States of America. Orders must total $200 or more after discounts and promo codes are applied. All economy domestic orders are shipped via UPS Ground or the United States Parcel Service (USPS).
If you think your package has been lost in the mail, please reach out to us at [email protected] and we’ll do everything we can to try and find it. If you have checked the tracking number and your package is marked as having been delivered, please reach out to your mail carrier for assistance (sometimes packages get scanned before they are delivered- so wait a day or two to confirm that it has not been delivered.) After an order has been delivered to the provided address, we cannot be held responsible for lost or stolen packages.
If my order is under $200, how much would shipping cost?
We offer a flat rate shipping of $8.95 for standard shipments under $100 anywhere in the United States of America.
How long do domestic shipping methods take?
We ship domestically from Oakland, CA on business days (Monday to Friday). Allow between 1-3 business days for orders to process. Orders will ship with UPS Ground or USPS unless otherwise specified. Shipping time depends on distance to destination and does not include weekend or public holidays.
- Free standard shipping on domestic orders: 2-10 business days.
- UPS Ground (Signature Required - more secure option to protect from theft or loss of shipment) shipping on domestic orders: 2-10 business days. $19.95
- Domestic Flat Rate: 2-5 business days. $8.95
- Orders shipping to Alaska, Hawaii, US territories and PO boxes may take longer, between 5-10 business days.
Please note that order processing and delivery times during periods of promotion may vary and take slightly longer due to a higher volume of orders.
Do you require a signature for deliveries?
Our free standard shipping and domestic flat rate shipping options do not require a signature for delivery. If you are wary of porch pirates or know that your address may require a more secure form of shipping please select the shipping option ‘UPS - Signature Required’. By choosing to not require a signature, the customer assumes responsibility in the event of theft or lost shipment.
How long before my order ships?
Once your credit card or form of payment is authorized you will receive a confirmation email from us. Orders are processed in 1-3 business days.
Where is my order?
Once your order has been shipped you will receive a follow up email with order and tracking information. It may take up to 24 hours to see movement on a carrier’s website once a shipping label is created. Devan Gregori Studio is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events. If you want to learn more about the whereabouts of your order we recommend contacting the carrier directly.
INTERNATIONAL SHIPPING
International orders are shipped with DHL. Shipping can be tracked with a DHL tracking number. Please allow 1-3 business days to receive a tracking number.
We are closely monitoring the situation during Covid-19 to ensure that international packages are reaching their destinations safely. Please note that due to changing protocols at international borders and a higher volume of packages for carrier companies, shipments are traveling slower than expected. Shipments going to international destinations, including Canada, may experience delays and longer than usual delivery times. We recommend getting in touch with UPS for further information on expected delivery time frames.
Duties & taxes are set by the customs authorities of the destination country. We do not cover taxes or duty on international shipments which are levied once a shipment reaches your country. The carrier will contact you directly requesting payment upon your order's arrival through customs, Devan Gregori Studio is not responsible for these charges. Customs policies vary widely from country to country therefore we cannot predict what they will be. Please contact your local customs office for further information.
If you choose not to pay the customs/duties incurred on your package, your shipment will be treated as 'abandoned' and no refunds will be issued for your order.
ORDER CANCELLATIONS
Online orders can only be cancelled within the first 60 minutes of placing the order. To cancel your order, you must email us immediately at [email protected] and provide your order number and reason for cancelling. After 60 minutes from the time of placing an order, orders can no longer be cancelled as the shipment fulfillment process is in motion. If upon receiving your shipment, you decide that you no longer want to keep your items, please contact our customer service team to request a return authorization.